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Frequently Asked Questions

Please find below our shop policies and frequently asked questions.  If you do not find the answer to your question, please don't hesitate to call or email us.  One of our representatives will be happy to assist you.
1: Orders


Paper orders may be placed online, by email or phone.   Papers that are in stock will ship within 2 business days from receipt of payment.  Backordered items will ship within 1-3 weeks.  You will be notified by email throughout the order process to keep you informed of the status of your order.


2: Shipping


Paper orders are shipped by Canada Post - Standard Parcel.  Flat rate shipping fees have been included on our website.  If you are located in a remote location or if you are placing a very large order, the shipping rate may be more.  If this should occur, you will be notified by email prior to the processing of your order for approval. 


3: Samples


As there are no minimums on paper orders, you can order a single sheet as a sample from our collections.  Or if you prefer, 4 x 5 samples are available at $1.00 CAD each and can be requested by email or phone.  4 x 5 samples are shipped by Canada Post - Lettermail.


4: Returns


Unfortunately, due to the fragile nature of our papers, there are no returns or refunds on shipped items.  Therefore, it is recommended that samples be purchased prior to placing your final order to confirm colours and textures. Papers that were not in stock and had to be special ordered are also non refundable as all of our papers are ordered from the US or overseas and cannot be returned once the order is placed and is on its way.


5:  Business Program


The Paper Shop is an online retail store, available to the public.  Our paper divison has a Business Discount Program for businesses and trade interested in ordering large quantities.  Please contact us by phone or email and it will be our pleasure to assist you.

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